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What Consumers Want Most in a Moving and Storage Company

PODS Enterprises, Inc. launches updated branding and new web site based on customer insights

(CLEARWATER, FLA.) – PODS Enterprises, Inc., a leader in moving and storage, recently completed comprehensive market research to better understand what customers value the most when moving or storing their valuables.

Using feedback from consumer focus groups, customer interviews and quantitative analysis, the company reveals that flexibility and convenience are top factors influencing customer satisfaction in the moving and storage experience.

“Forty percent of our customers report that greater flexibility is the number one advantage to using PODS,” said George Spowart, vice president of marketing for PODS. “By allowing customers to pack and load a PODS® container at their own pace, our company is substantially more flexible than traditional moving or rental truck companies.”Moving is cited as one of the top five stressors in a person’s life1. Many times, the stress from a change in residence is compounded by another life event such as job change, divorce or a family death.

Taking customer feedback to heart, PODS developed a more user-friendly web site, updated branding and messaging, and launched a new TV advertising campaign. (http://www.youtube.com/PODScompany)

The new web site, http://www.pods.com/, developed from the research and extensive user testing, is designed to allow residential, business and government customers to take more control of their move, whether they need to store their property on-site, move it to a secure PODS® Storage Center or move it across town or across the country. To help alleviate stress, the web site also provides access to a wide variety of informational topics ranging from first-time home buyer tax credits to safely storing your valuables and more.

Despite the housing market slowdown and a decrease in volume for traditional moving and rental truck companies, PODS saw long-distance moving services increase by double digit percentage points in fiscal 2009 over the previous year.

“PODS revolutionized the portable moving and storage industry over 10 years ago and we are still the best moving and storage idea ever,” Spowart said.

1 Prather, Jilly. “Psychological Causes of Stress.” EHow.com. March 29, 2010. http://www.ehow.com/about_5101213_psychological-causes-stress.html

September 15, 2010 Posted by | Moving | , , , , , | Leave a comment

One of the first PODS franchise owners, Bob Eales, is industry leader, innovator

JACKSONVILLE, Fl.) – As one of the first PODS® franchise owners in the United States, Bob Eales is considered by many to be an industry leader. In 1998, when Eales was first introduced to the concept of portable on-demand storage (PODS), he immediately recognized that the innovative moving and storage idea would become the wave of the future.

“PODS’ simple concept of allowing customers the flexibility to fill their PODS container on-site and at their own pace is ingenious,” said Eales. “From the very beginning, I knew that this business idea made perfect sense and wanted to be a part of it.”

In September 2000, two years after being first introduced to PODS, Eales opened the doors to his first franchise location in Daytona Beach, Fl. The following year he opened two more Florida locations, one in Jacksonville and the other in Melbourne. Port St. Lucie is home to his fourth location, which opened in January 2004.

The PODS business model allows customers to fill a PODS container at their own pace and then either store it on site, secure it in a climate-controlled storage center or move it across town or across the country. From the translucent top, which allows ambient light to pass through and illuminate the inside, to the patented Podzilla lift system that can deliver a PODS container right to your front door, PODS containers are uniquely designed to make moving and storage easy.

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In ten years Eales´ organization grew from 17,000-square-feet of warehouse space to over 154,000-square-feet of space today. Eales, working with his store managers, now serves a large section of eastern Florida that covers over 250 miles. “Ten years ago we had four employees. Today, we employ 25 people and hope to continue growing in the future,” said Joe Lourcey, manager of the Melbourne and Port St. Lucie Storage centers.

PODS containers are made of steel frame construction with an aluminum skin. The 12-foot and 16-foot containers can withstand winds up to 110 miles per hour when partially filled.

For information about PODS, call (386) 274-2378.

PODS Locations:

PODS Greater Daytona Beach Area Storage Center, 1590 Jimmy Ann Drive

PODS Greater Jacksonville Area Storage Center, 8498 Mallory Road

PODS Greater Melbourne Area Storage Center, 3101 Skyway Circle

PODS Greater Port St Lucie Area Storage Center, 601 Mercantile Place, NW

Information: PODS.com, or call (386) 274-2378

http://www.californiachronicle.com/articles/view/175813

August 12, 2010 Posted by | Moving | , , , , | Leave a comment

100 MORE reasons to join the PODS revolution!

  1. Clean and secure Storage Centers
  2. Our containers have translucent roofs, so they are well lit for easy loading
  3. 80% of agents feel that decluttering can reduce the sell time by up to 2 months
  4. PODS® containers are weather resistant, and can withstand winds of up to 100 miles an hour when only partially loaded
  5. Our containers are made of steel framed construction with aluminum skinned panels
  6. Storage unit is brought directly to the customer
  7. A decluttered home can sell faster
  8. A decluttered home can sell for a higher price
  9. A clutter-free home looks spacious; the results can be greater home sale profit for you!
  10. Pods can move you just about anywhere in 48 U.S. states including Hawaii, and throughout Canada, England and Australia
  11. PODS moves clients from Maine to California and Seattle to Miami—across the country, not just in your neighborhood
  12. Servicing more than 20,000 cities in the U.S.
  13. PODS is much more convenient than self storage
  14. No hidden costs with PODS like there are with rental trucks and movers
  15. Remodeling after you move in?  PODS containers are the perfect solution for protecting your belongings or for storing your project tools
  16. Your clients can visit our website, mylocalpods.com, for storage tips, solutions and videos
  17. 98% of agents surveyed who have used PODS think we helped with the sale
  18. PODS is much easier than renting a truck
  19. PODS is easier than driving a truck, because PODS does all the driving
  20. PODS costs less than movers
  21. PODS lets you pack at your own pace, not jam it all in one day
  22. You can store your belongings for as long as you want in between moves
  23. PODS are the same affordable price for 1 day or 30
  24. If it rains on moving day you can just do it the next day
  25. PODS has ground-level loading
  26. Only you touch your things with PODS
  27. PODS has a state-of-the-art tracking system, so we always know where your container is
  28. PODZILLA is awesome! Our containers stay level at all times
  29. PODZILLA is fun to watch
  30. Our drivers are friendly
  31. 80% of rental agents believe decluttering will help sell a home faster and for more money
  32. 30% of your people who are moving will declutter their home
  33. You don’t have to be home for delivery or pick up.
  34. Partnering with a category leader is great all around
  35. Call us and we’ll visit your office with donuts if you ask..
  36. Our keychains are better.  Seriously.  Have you seen them?
  37. Call center is open 7am to 1am EST
  38. PODS is an excellent solution for employee relocation—we’ll store your stuff while you look for a new house
  39. No rickety ramps
  40. No creepy warehouse to go to
  41. We can refer you to people for help with items like cars and flat screen TV’s
  42. Agents love PODS — Visit our website for agent testimonials
  43. Consumers love PODS — Visit our website for customer testimonials
  44. Not all Real Estate agents can offer PODS discounts… find one who does!
  45. You can have the advantage of receiving discounted PODS pricing when using one of our real estate partners
  46. We even extend the PODS discounted rate to your  agent, should they need to move or store
  47. Centralized PODS call center for your clients to coordinate their move though
  48. More than 2,000,000 deliveries and pick-ups without dropping a container
  49. PODS dedicated customer service agents handle your (real estate agents) questions
  50. We provide use of PODS print collateral to enhance your sales package
  51. Coordinating a corporate move? We offer relocation services
  52. Staging a home can shorten the sales cycle by 50% and increase the sale price by 17%. PODS revolutionized the moving and storage industry by introducing the concept of portable storage containers
  53. We can recommend packers and loaders for clients who need full service
  54. You’ll never have to parallel park a PODS container
  55. Our drivers are highly trained and skilled
  56. Tie downs located throughout the container
  57. We really, really want to help you sell your home
  58. We’re the official moving and storage company of the PGA TOUR.
  59. We’re a great value
  60. Contents Protection options are available—up to $300,000 of coverage per container
  61. Three container sizes available to accommodate any size move: 7’, 12’ and 16’ containers
  62. You can use more than one container to handle virtually any amount of belongings
  63. Drive to your new home in the comfort and safety of your own car rather than a rental truck
  64. We offer AAA, senior citizen and military discounts
  65. No long-term commitment; rent monthly
  66. You can store your container at your house or in one of our many clean secure storage centers
  67. We deliver, you pack only once and we take it from there
  68. Your stuff won’t get mixed up with someone else’s on a big truck
  69. With PODS you’ll know where your container is – where does your stuff go when that truck pulls away?
  70. Not sure when you’re new home will be ready?  We can store your possessions in one of our secure Storage Centers
  71. Access your things at our Storage Center with just 24 hours notice
  72. Over 92% of our customers would recommend us to family and friends
  73. Our unique, patented PODZILLA® lift and transport system used on every delivery truck reduces the shifting of contents
  74. We can provide packing supplies – no need to make another trip for supplies when your time is at a premium
  75. PODS will deliver packing supplied to your front door within 2 business days
  76. Secure – you hold the only key so you can be sure your belongings are safe
  77. PODS Storage Centers feature sophisticated security systems
  78. We invented the category “Portable On Demand Storage”
  79. PODS makes a great housewarming gift
  80. Your clients will love you and come back the next time
  81. If you only have to pack your stuff once, it is less likely to get broken
  82. PODS makes moving and storing much more flexible
  83. 9 out of 10 PODS customers found moving or storing with us to be less stressful than the old way.
  84. Focus on life, we’ll handle the move
  85. Famous people love PODS (we just can’t use their names!)
  86. We’re located in Clearwater Florida – it’s really nice here.
  87. We’re the fastest growing form of moving and storage
  88. Nearly one million PODS container rentals
  89. Many top real estate brands are partnered with PODS. Check to see if your brand is one our list. If not, add your brand and receive special discounts for your customers. Pods.com/realestate
  90. PODS are: Practical, On time, Delightful and Safe
  91. PODS Containers will never track mud through your new home
  92. PODS Containers will never leave you with a flat tire, in the rain, 20 miles from the next highway exit
  93. PODS 7’ containers are great for college students or people with smaller loads
  94. PODS is insured and bonded
  95. PODS Storage Centers are dry and secure
  96. We have more than 250 Storage Centers
  97. Gas is expensive—let us do they driving
  98. Save money on the move so you can afford the house
  99. Your clients can take their time to unpack their things
  100. No need worrying about lifting heavy items into the back of a truck

The reasons to use PODS are many, but your experience with PODS is sure to be one of a kind.  Contact 877-770- PODS!

August 3, 2010 Posted by | Moving | , , , , , | Leave a comment

Moving Appliances – How to Move a Refrigerator

Moving a refrigerator can be a difficult endeavor, but if you have the right equipment, time and some extra help, then it can be done using these easy steps.

Step 1: Gather Supplies

  • Large moving dolly
  • Rope or strong cord and/or moving straps
  • Cleaning supplies
  • Plain paper or moving blankets
  • Packing tape
  • Scissors
  • Marker or labels
  • Time required: 12 hours

 

Step 2: Clear Out the Contents

  • Remove all contents, including freezer items. Give away perishables and pack up items that you’re going to take with you. Remember, if you’re moving a long distance, leave refrigerated items behind. Remove and pack magnets and any items that are on top of the fridge.
  •  

  • Unplug the refrigerator and let the freezer defrost. This will usually take at least 6-8 hours depending on the state of the freezer. It’s best to defrost it overnight, which will allow you enough time in the morning to wipe out the inside.
  •  

  • Remove all shelves and other loose items. If you prefer, tape the fridge drawers closed (be careful that tape doesn’t leave a mark) or remove them. Wrap the shelves with moving blankets, towels or plain paper to protect them during the move. Label the shelves appropriately.
  •  

  • Turn off the power source and wrap the cord, securing it so it doesn’t get caught while moving.
  •  

  • Secure the doors. With a strong cord or rope, tie the doors closed by wrapping the cord around the fridge. If you have a double-door, tie the doors together tightly. Tape will work as well, but just remember that when you remove the tape, the paint surface might be disturbed.
  •  

 

Step 3: Moving the Refrigerator Out

  • Use the right equipment. I recommend that you use a dolly, one that can handle heavy equipment especially if you have to negotiate stairs or are loading the fridge into a moving truck using a ramp.
  •  

  • Position the fridge on the dolly. Slide the refrigerator away from the wall. Slide the dolly underneath. If you prefer, tie the fridge to the dolly using moving straps. Moving straps can be rented from moving companies or box supply stores; they can be easily adjusted and are a great tool for moving heavy items.
  •  

  • Helping hands. Once the refrigerator is in position, tip it back, with one person at the front and one at the back. A third person can help direct and jump in when someone needs help.
  •  

  • Moving it down a flight of stairs. It’s best to move the refrigerator down the steps, bottom first. Take it slow, easing the dolly down one step at a time. If the person holding the dolly handles needs help holding the weight, have an extra person help.
  •  

  • Moving it onto the truck. Pull the refrigerator up the truck ramp, using extra help, if needed.
  •  

 

Step 4: Moving the Refrigerator In

  • Position it into its new space. Before you plug it in, let the refrigerator sit for at least 2-3 hours. This allows the fluids to flow back into the compressor. This is critical to its cooling mechanism.
  •  

  • Leave it plugged in. It’ll take a while before the fridge is ready to use. Some require 3 days before they’ll reach an optimum temperature. Check your manual for details.
  •  

 

Essential Moving Advice

  • Don’t lay it on its side.
  • Always keep the refrigerator standing upright as much as possible. This ensures that oil won’t seep into the cooling tubes which can cause permanent damage. 

  • Read the manual. Check moving instructions in your refrigerator’s manual before you move. It’ll highlight important safety tips and advice and warn you of potential problems.
  •  

  • Don’t hesitate to call a professional. While it seems simple enough, refrigerators are heavy, awkward and moving them incorrectly can cause permanent damage. If you’re unsure about moving it, call a professional. Or if you do move it on your own and find that it isn’t working effectively in the new space, have a technician look at it.
  •  

 

By Diane Schmidt, About.com Guide

July 28, 2010 Posted by | Moving | , , , , | Leave a comment

Moving checklist – don’t forget to…

We’ve covered a number of packing tips – especially for those rooms or areas that are difficult or create paranoia (e.g. – “Oh no, my china!”). Moving advice would not be complete without a reminder for those small things that slip through your memory like a sieve.

  1. Forward your mail: What seems obvious to most is often on the bottom of your to-do list.  The USPS website offers an easy, online way to do this. [https://moversguide.usps.com/icoa/flow.do?_flowExecutionKey=_c88DB6BD9-24A8-3F2E-DE33-2E5B0BC05703_kACF70886-82E6-D852-5327-DA58B3C084A5]. Keep in mind, when changing your address, the forward is in place for a maximum of 365 days but for 6 months following that year  maximum, any mail sent to you is returned to sender and they’re notified of your new address, so that’s not half bad.
  2. Update any regular bills, subscriptions, deliveries or prescriptions: Remember, after a year, your permanent change of address expires.  Any regular deliveries that haven’t been updated by you personally may begin to return to your old address if not updated by you.
  3. Update your Driver’s License: Another very common oversight is your driver’s license. Remember, even if you aren’t leaving the state, it’s against the law to have your incorrect address on your license. Check with your local police department to find out how much time you have before you’ll get in trouble over this one.
  4. Insurance: This next one can be a little somber but you should always ensure that documents you’ve signed at work for things like long term disability insurance, your health insurance and your life insurance should be updated when you move. Often times, we’re with the same company for years so you’ll want to ensure that your contact information is up to date for these.
  5. Services: These days, many people have bundled packages for things like cable internet (or DSL), telephone and television. You’ll want to call your provider(s) to get these services up and running at your new home.
  6. Utilities: Some realtors, mortgage brokers or even sellers will get your water, gas, and electric services at your house up and running for you before hand. Make sure you check on this one, though! It’s kind of a given but it needs to be on this list anyway.

Can you think of any other items that should be on this checklist? There’s a comment box below and we’d love to hear your tips (as would other readers, surely!) for making a smooth move.

We’ve covered a number of packing tips – especially for those rooms or areas that are difficult or create paranoia (e.g. – “Oh no, my china!”). Moving advice would not be complete without a reminder for those small things that slip through your memory like a sieve.

  1. Forward your mail: What seems obvious to most is often on the bottom of your to-do list.  The USPS website offers an easy, online way to do this. [https://moversguide.usps.com/icoa/flow.do?_flowExecutionKey=_c88DB6BD9-24A8-3F2E-DE33-2E5B0BC05703_kACF70886-82E6-D852-5327-DA58B3C084A5]. Keep in mind, when changing your address, the forward is in place for a maximum of 365 days but for 6 months following that year  maximum, any mail sent to you is returned to sender and they’re notified of your new address, so that’s not half bad.
  2. Update any regular bills, subscriptions, deliveries or prescriptions: Remember, after a year, your permanent change of address expires.  Any regular deliveries that haven’t been updated by you personally may begin to return to your old address if not updated by you.
  3. Update your Driver’s License: Another very common oversight is your driver’s license. Remember, even if you aren’t leaving the state, it’s against the law to have your incorrect address on your license. Check with your local police department to find out how much time you have before you’ll get in trouble over this one.
  4. Insurance: This next one can be a little somber but you should always ensure that documents you’ve signed at work for things like long term disability insurance, your health insurance and your life insurance should be updated when you move. Often times, we’re with the same company for years so you’ll want to ensure that your contact information is up to date for these.
  5. Services: These days, many people have bundled packages for things like cable internet (or DSL), telephone and television. You’ll want to call your provider(s) to get these services up and running at your new home.
  6. Utilities: Some realtors, mortgage brokers or even sellers will get your water, gas, and electric services at your house up and running for you before hand. Make sure you check on this one, though! It’s kind of a given but it needs to be on this list anyway.

Can you think of any other items that should be on this checklist? There’s a comment box below and we’d love to hear your tips (as would other readers, surely!) for making a smooth move.

July 22, 2010 Posted by | Moving | , , , , | Leave a comment

PODS, The Best Move You’ll Ever Make

PODS, the best move you’ll ever make.

PODS makes cross-country moving less stressful by removing some of the hassles and headaches from moving.

As industry experts, we know how stressful it can be to load everything you own in one day, which is why we give you all the time you need for your long distance move. When we deliver the empty container, you can take as much time as you need to load your belongings. When you finally settle in to your new home and complete your cross country move, you can take all the time you need to unload everything. Why rush and do everything in one day, when you can use PODS and take your time.

We bring it.
We bring an empty storage container right to you.

You pack it.

You load it up when you want to. When you’re ready, we pick up the container.

We store it.

We store it in one of our secure Storage Centers as long as you need it.

We move it.

We move it across town or across the country.

If you are moving out of state or across the country, then you may need to move and store your belongings. PODS has 230+ Storage Centers nationwide where you can store your loaded container between moves.

See our innovative process

In addition, PODS does all the driving, so you won’t need to worry about driving a rental truck on the interstate. Nationwide moving with a rental truck can be more costly than you might think. Add up the cost of fueling a large truck, and potential late fees along with other hidden costs, and you’ll see that national moving can be quite expensive. With PODS, our pricing is straightforward.

July 13, 2010 Posted by | Moving | , , | Leave a comment

10 Tips to Make Packing Easy

Anyone who has ever moved has had that “deer in headlights” feeling when their entire household suddenly looms around them in menacing piles.

Indeed, one of the most difficult parts of packing is just getting started. This article can help you set the process for packing; the article you’re reading will give tips on packing to help keep you moving.

These tips come from Sandee Payne, moving expert and author of “Move Your House.”

1. If you’re feeling overwhelmed, stay focused (and breathe). Concentrate on the room you’re standing in and work on one room at a time. Focusing on smaller individual tasks is always easier than trying to take on the whole job, Payne said.

2. Simplify. Let go of the things you don’t want before packing, or the things that will get in the way of your move. Do you really want that half-dead house plant? Are you tripping over remnants of your magazine collection when you’re trying to pack your living room?

3. Hold on to comfort items — like the stereo you’re using to blast some motivational AC/DC.

4. If items have many small pieces (like desk items, collections and toiletries), take the time to pack them together in a clear plastic closeable bag and label the bags.

5. Doing the laundry can be therapeutic – plus you’ll be thanking yourself post-move so you’re not washing clothes the first night in your new home.

6. Pack your items like your groceries: heavier things first and lighter items on top. The empty spaces inside your large pieces of furniture – such as drawers and shelves — can be packed with smaller, odd-shaped items after they’re loaded into the van. It’s also a resourceful way to protect breakable items.

7. Keep your TV close until the last second, warns Payne. “If not for yourself; you’ll need it to keep your children occupied when everything else has been packed away.”
 
8. Never part with legal documentation. Car titles, insurance policies and marriage certificates are the most difficult items to replace but somehow always the easiest to lose. Never pack them — but do make copies of them. Also, hand-carry valuable jewelry and other items of high sentimental or monetary value.

9. Empty all of your trash cans. Payne has seen movers pack full garbage cans into the van — not a pleasant welcome gift at your new home. 

10. Keep your luggage away from the house until you need it; it has the tendency to get packed away as well.

And a bonus tip: Use newsprint only to fill dead space in boxes, don’t use it to wrap items — the ink can get everywhere. Use packing paper for wrapping items. This also makes it easier when unpacking — just throw away the newsprint items, but you know there’s something in the packing paper, so be sure to unwrap it.

By Annika Mengisen
Special to Relocation.com

July 7, 2010 Posted by | Moving | Leave a comment

Storing Valuables and Electronics

When moving, renovating or even when you need to safely stow values and electronics, PODS storage is an easy answer. Nothing can be more devastating when temperature or moisture damage destroys your belongings. Whether they’re more recent acquisitions or heirloom items, storage center features are very important.

Storage with PODS just makes sense. Some highlights of our storage facilities are:

  • Secure – Storage centers are accessible by PODS employees and customers. Only you have access to your belongings because only you have a key.
  • Climate controlled – Our air conditioned facilities provide you with peace of mind.
  • Humidity controlled – If you’re storing items that can warp due to exposure to humidity, choose one of our humidity controlled centers. (Not available in all markets)
  • Store more! – We bring your stored items to you!  Whether you need to add more boxes or valuables to your container or you need to remove anything stored,  we’ll bring your container to you, saving you time and money!

In the event that you need to remove a large number of items from your container, don’t even consider renting a moving truck. PODS can deliver your container back to your home or to a new location and you can pack and unpack your container at your leisure.

July 1, 2010 Posted by | Moving | , , , , | Leave a comment

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